Acceptance
of Orders
FRANKE TRIFLOW CARTRIDGES.COM is wholly owned and managed by the Sink Shop Ltd. All goods and services offered via this website are in turn provided
by The Sink Shop Ltd. Whilst online payments are made through Paypal to "franketriflowcartridges.com" - The Contract of Sale is made with
The Sink Shop Ltd. and will be deemed to incorporate
these Terms and Conditions to the exclusion of all others (unless
varied in writing by an authorised officer of The Sink
Shop Ltd.) and they shall prevail over any other terms,
conditions, undertakings, representations or warranties,
whether written or oral, made by any party hereto. By
placing an order for any goods offered via this website, you are
agreeing to these Terms and Conditions of Sale. Neither
these conditions nor any orders may be varied or cancelled
except by agreement in writing by an authorised officer
of The Sink Shop Ltd.
Orders
Orders are mainly taken over the internet by the customer using a buy now button and in turn paying by Paypal or Credit/Debit cards. We also take orders by telephone, our staff are
very knowledgeable regarding the products we sell. When
placing an order we fill out a standard order form with
the product and customer details on it, thus eliminating
any possible ambiguities.
All prices quoted on our Web Site
include VAT where applicable.
Payment
When ordering by telephone we debit your Credit/Debit card in full whilst processing
your order, In the unlikely event there is an unacceptable
delay on delivering your goods we will refund your money
in full. You can pay for your order by Visa, Mastercard,
Delta/Connect or Maestro. We will take all reasonable care
to keep your order details and payment secure, but, unless
we are negligent, we will not be liable for any losses if
an unauthorised third party obtains access to your information.
If billing and delivery addresses are not the same, we may
require a utility bill for confirmation.
Order Cancellation
To comply with your Consumers rights, you have the right
to cancel your order within a period of SEVEN days from
the day of taking delivery. Cancellation must be made initially
by telephone and also in writing, by fax, email or letter
and sent to The Sink Shop Ltd. The Mayfield Centre, 29
Draycott Road, Breaston, Derby. DE72 3DA UNITED KINGDOM. If you cancel
your order under these provisions then you will be responsible
for returning the goods to us in the condition in which
they were received, please refer to Returns
Policy below.
Delivery
Goods will be despatched as soon as practicable and wherever
possible, in accordance with delivery times quoted on this
website. However, Time of Delivery shall not form the essence
of any Contract of Sale. Where necessary, we reserve the
right to make partial deliveries. Any refused or failed
deliveries may incur an additional delivery charge and
this must be paid before any further attempts to deliver
are made. For further delivery details click
here or
go to Delivery (left hand menu).
Liability
Our liability for failure to deliver goods on time is strictly
limited to refunding the purchase price of the goods, plus
the delivery charge paid for the goods. We will not be
liable for any losses, costs, damages, charges or expenses
caused to the customer by any delay for the delivery of
goods. You should NOT arrange Tradesman for the fitting
of any products before receiving and checking the goods,
if you do so it will be at your own risk.
Returns Policy
We make every effort to ensure our customers order the correct
product for their requirements at the time of ordering,
however we do not offer products on a trial basis - please
check before ordering.
In the event that the customer wishes to return purchased
products, for any reason other than transport damage or genuine
faulty goods, we reserve the right to impose a 25% handling/restocking
charge. We do not send out goods on a trial basis.
The goods must be returned to The Sink Shop Ltd. in a resale-able
condition, they must not have been used or fitted or altered
in any way, they must be in their original undamaged packaging.
The Sink Shop Ltd. reserves the right to refuse any refund
if the returned goods do not meet these conditions.
The return of goods to the The Sink Shop Ltd. will be at
the cost and responsibility of the customer. The customer
is advised to insure any returned goods for loss and/or damage
for their full value. Items returned damaged will not be
refunded. The customer is advised to return goods recorded
delivery as shipping is not proof of receipt.
If the customer requires The Sink Shop Ltd. to arrange collection
of goods for return, this will also be at the cost of the
customer, a costing including insurance will be advised.
Any damages occurring to the goods during transit back to
The Sink Shop Ltd. will be the responsibility of the customer.
We do not offer refunds on damaged goods.
Refunds will be paid back into the account from which they
came within 30 days of receipt of the returned goods. The
refund will be less 25% handling charge of the cost of the
actual goods returned, plus any return costs if applicable.
If a change of product is required a price adjustment will
be applied plus delivery charge.
Faulty Goods
If the product is accepted in good condition but on closer
inspection is found to be faulty The Sink Shop Ltd. must
be informed within 48 hours of receipt. Faulty goods will
be replaced free of charge on a like for like basis on
the next available delivery, however it is sometimes necessary
to fill out a faulty goods return form for the manufacturer
of the product.
Damaged Goods
All goods must be visually checked at the time of delivery
or within 48 hours of delivery, for obvious delivery damage.
If the product is obviously damaged
on delivery DO NOT accept it, write on the delivery note (not accepted
- damaged) and contact The
Sink Shop Ltd. at your earliest convenience.
If the product is accepted in good condition but on closer
inspection is found to be damaged or faulty The Sink Shop
Ltd. must be informed within 48 hours of receipt.
Shortages
When checking for damage and faults it is important to check
that everything you ordered has been delivered, we must
be notified of shortages within 48 Hours of delivery otherwise
the liability for missing items passes to the customer.
If you’re not sure what number of items you should
have, please do not hesitate to contact us.
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